Frequently Asked Questions
Customers in different areas of the country are reporting slight delays in receiving orders due to shipping delays during the COVID-19 pandemic. Please rest assured, Deep Sea Remedy continues to operate 100%, following the safest standards to ship their health products nationwide to you and your families.
Sea Moss is not a shellfish and should not be confused with shellfish. It is a type of marine algae used as a thickener, emulsifier and stabilizer in foods. Sea Moss gel is safe for most people with food allergies. Always be sure to consult with your healthcare provider before using this or any other food product/supplement if you have iodine or food allergies.
Sea Moss gel lasts 2-3 weeks in the refrigerator and up to 3 months in the freezer. Refrigerate or freeze immediately upon receipt!! Always check tracking numbers to be on the lookout for your Remedy!
Yes! The nutritional value of your Remedy comes from the Sea Moss and fruit. There are no added ingredients; only spring water, organic fruit and organic agave. Fruit-infused options contain the same minerals found in the original Sea Moss...you just have a little less Sea Moss because of the addition of fruit. You can always use 2 tablespoons of the fruit infused options. Either way, you're adding a TON of health benefits to your lifestyle! Eat up!
Oh no! We do our best to ship your Remedy insured and securely packed in a cooler, however, we understand that accidents may happen in transit. If your Remedy arrives damaged, please contact us immediately to have your product replaced. Please take photos of the damaged goods and email them to us with your order number. We will process a replace your products and send an invoice for you to take care of shipping.